Welcome to the We Knife Co Shop FAQ. Here, we address common inquiries about our premium tools, shipping, policies, and more. Crafted for enthusiasts and professionals who value precision, reliability, and clarity—just like our knives.

About Our Products & Brand

What types of knives and gear do you specialize in?
We curate a collection built for discerning users. Our core offerings include precision WE Knife Co. folding and fixed blades, robust Fixed Blade Knives for outdoor pursuits, ergonomic Chef Knives and Kitchen Knives, versatile Pocket Knives and Flipper Knives, and fine Knife Accessories such as titanium beads and paracord lanyards. Each piece represents a blend of artistry and unwavering functionality.
Who is the typical We Knife Co Shop customer?
Our community spans global enthusiasts, outdoor professionals, culinary artisans, and everyday carry aficionados. Whether you seek a trusted companion for an extraordinary adventure or a precision tool for daily tasks, our collection is curated for those who appreciate craftsmanship, attainable excellence, and gear that feels like an extension of intent.

Ordering, Payment & Accounts

What payment methods do you accept?
We offer secure and convenient checkout using Visa, MasterCard, JCB, and PayPal. Your transaction safety is our priority.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track order history, save preferences, and enjoy a faster checkout process for future purchases. It’s designed for your long-term convenience as part of our community.

Shipping & Delivery

Where do you ship from, and how long does order processing take?
All orders are processed and prepared for dispatch from our headquarters at 406 Stilz Avenue, Louisville, KY 40206, USA, within 1-2 business days after payment confirmation.
What are my shipping options, costs, and delivery timelines?
We offer two primary methods to bridge exceptional quality with attainable value:
  • Standard Shipping (DHL or FedEx): $12.95 applied to all orders. Delivery in 10-15 business days after dispatch. Features full tracking and is recommended for most international destinations.
  • Free Shipping (EMS): FREE on all orders over $50.00. Delivery in 15-25 business days after dispatch. A cost-effective solution for the patient enthusiast.
Do you ship worldwide? Are there any restrictions?
We proudly serve a global community. However, due to carrier restrictions, we currently have limitations delivering to parts of Asia and a few other remote regions. If your location is not serviceable, you will be notified automatically at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey from our workshop to your doorstep. Transparency is woven into every step.
Please Note: All delivery timelines are estimates. Occasional delays may occur due to customs processing, which is beyond our control. We appreciate your understanding.

Returns, Exchanges & Guarantee

What is your return policy?
Your confidence in our gear is paramount. If your purchase does not meet your expectations, you may initiate a return within 15 days of receiving your item, subject to our terms and conditions. We believe a knife must feel perfect in your palm.
How do I start a return or exchange?
Please contact our support team at [email protected] with your order details. We will guide you through the straightforward process and provide all necessary instructions.

Customer Support & Contact

How can I get in touch with your team?
For any inquiries—especially regarding delivery, product specifications, or returns—our dedicated team is here to support your journey. Email us at [email protected]. We are more than a store; we are your partner in preparedness and craftsmanship.
What is your physical address?
We Knife Co Shop
406 Stilz Avenue
Louisville, US 40206