Returns & Exchanges

At We Knife Co Shop, we craft tools with precision, reliability, and excellence. We extend these same principles to our customer service and satisfaction guarantee. We stand behind the quality of every knife and accessory we sell. If you are not completely satisfied with your purchase, our Returns & Exchanges policy is designed to be as straightforward and dependable as our products.

1. Eligibility & Conditions

To be eligible for a return or exchange:

• The request must be initiated within 15 days of the delivery date.
• The item must be in its original, saleable condition: unused, unsharpened, and with no signs of wear or modification.
• All original packaging, documentation, tags, and accessories (such as sheaths, tool kits, or certificates) must be included and undamaged.
• The item must be returned from the original shipping address/country.

Non-Returnable Items

Based on the nature of our products and for safety and hygiene reasons, the following are not eligible for return or exchange:

• Used or Sharpened Knives: Any knife that shows signs of use, wear, or has been sharpened.
• Opened or Used Kitchen Knives & Chef Knives: For hygiene reasons, any kitchen knife removed from its protective packaging or with signs of use cannot be returned.
• Personalized or Custom-Ordered Items.
• Final Sale Items: Clearly marked as such on the product page.
• Knife Accessories

This policy reflects our commitment to providing our global community of collectors, professionals, and enthusiasts with tools that meet the highest standards of integrity from their first use.

2. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our support team at [email protected] with your order number and reason for return/exchange. Please use the template below to ensure we have all necessary information.
2. Receive Authorization & Instructions: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns without an RMA number will not be accepted.
3. Package the Item Securely: Repackage the item in its original packaging, with all included materials. Place this inside a secure shipping box. Include a copy of your RMA authorization email inside the box.
4. Ship the Package: Ship the package to the address provided in your RMA instructions. We recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error (wrong or defective item).
5. Inspection & Processing: Once received at our facility, our team will inspect the item within 3-5 business days to ensure it meets the return conditions.

3. Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

4. Refunds & Credits

• Timing: Upon successful inspection of the returned item, your refund will be processed within 5-7 business days.
• Method: Refunds will be issued to the original payment method used for the purchase (Visa, Mastercard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies.
• Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost of the replacement item to your address.
• Store Credit: Alternatively, you may opt for store credit issued to your account, which will be available immediately after processing.

5. Defective or Incorrect Items

If you receive a defective product or an incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return shipping label and expedite a replacement or full refund at no cost to you.